Refund and Cancellation Policy

1. Free consultation calls

The free consultation has no payment attached. You may cancel or reschedule your consultation call through the booking link when available, or by contacting StaffAble AI as early as possible. StaffAble AI may decline future free slots after repeated no-shows, abusive requests, incomplete information, or unsuitable requests.

2. Custom build projects

Paid AI Employee setup, StaffAble Console setup, AI setup, connected tools, and custom daily work begin only after a written scope, timeline, deliverables, and payment plan are accepted. Refunds depend on work already started, milestone status, time committed, tools purchased, and the written project terms.

3. Before work starts

If you cancel a custom build before any research, planning, configuration, design, coding, integration, documentation, project management, or reserved delivery time has started, StaffAble AI may refund the unused amount received after deducting payment gateway charges, bank charges, taxes already paid or due, domain/tool costs, third-party subscriptions, and other costs committed specifically for your project.

4. After work starts

Once work has started, fees for completed work, work in progress, committed time, project management, planning, research, configuration, design, coding, integration, testing, documentation, and third-party costs are not refundable. If a milestone project is cancelled, StaffAble AI may calculate any unused balance after deducting completed work, current milestone work, reserved time, committed vendor costs, and non-refundable expenses. This is subject to the 14-day delivery guarantee in section 5 where that guarantee applies.

5. The 14-day delivery guarantee

Where a written agreement includes the StaffAble AI 14-day delivery guarantee, it works as follows. StaffAble AI builds and switches on your core AI Employee team and proves it works in front of you with a live acceptance test within fourteen days of the agreed build start date. If StaffAble AI fails that acceptance test by day fourteen, you may claim a full refund of everything paid for the build, including the deposit, with no questions asked. This is the one promise under which StaffAble AI puts its own fee at risk, and it overrides the deductions in sections 4 and 6 for that situation only.

The guarantee covers StaffAble AI's delivery only. It does not promise any business outcome, booking number, revenue, ad result, or any level of uptime after the system is handed over. Once you sign the one-line acceptance that the system works, the build is treated as delivered and this clause is met. A refund under this clause means the system is withheld or switched off and is not handed over, so there is no refund-and-keep.

6. Deposits and retainers

Deposits, booking amounts, onboarding fees, discovery fees, and retainers may be non-refundable if stated in the proposal, invoice, or written agreement. If no specific term is stated, they may still be reduced by work already done, time reserved, and costs already incurred. The one exception is the 14-day delivery guarantee in section 5: where that guarantee applies and StaffAble AI fails the acceptance test by day fourteen, the deposit is refunded in full.

7. Subscriptions and monthly support

If a monthly support, maintenance, or managed-service arrangement is agreed, cancellation rules will follow the written plan. Unless the written plan says otherwise, paid monthly periods already started are not refundable, and cancellation stops renewal for the next period after required notice.

8. Third-party tools and accounts

Payments made to third-party platforms, domains, hosting providers, email providers, calendar tools, AI tools, payment providers, software vendors, or other external providers are governed by those providers. StaffAble AI cannot guarantee refunds for third-party charges, even if StaffAble AI helped recommend, configure, or connect the tool. Advertising money paid to platforms such as Instagram or Google is funded by the client and is separate from any StaffAble AI fee.

9. No refund for business outcome alone

Apart from the 14-day delivery guarantee in section 5, refunds are not provided only because a business expected a different revenue result, lead result, search result position, ad result, customer response, internal adoption level, or operational outcome. StaffAble AI sells setup and support work, not guaranteed business results.

10. Defects and remedy

If a paid deliverable does not materially match the accepted written scope, contact StaffAble AI with clear details. The usual remedy is reasonable correction, rework, replacement of the affected deliverable, or another practical fix within the agreed scope. A refund is considered only if correction is not practical and the issue is not caused by missing client inputs, changed requirements, third-party failures, unauthorized changes, or use outside scope.

11. Refund request process

To request a refund review, contact StaffAble AI with your name, email, project reference, invoice or payment details, payment date, amount paid, cancellation date, and reason for the request. Approved refunds are normally processed to the original payment method where possible. Bank, gateway, card network, tax, or platform timelines may apply after StaffAble AI initiates the refund.

12. Written agreement controls

If a signed agreement, written proposal, invoice, statement of work, or project email contains specific cancellation or refund terms, those specific written terms control over this general website policy.